Solutions Engineer

What we do at Codat

Codat is a fast-growing technology company headquartered in Clerkenwell, Central London.  Our product is a universal API for small business financial data.

We build developer-friendly infrastructure that gives businesses the ability to create their own next-generation products without sacrificing time to market.  We are well-funded with a large and growing number of enterprise and fintech clients.

We’ve most recently received a $10 million investment from Index Ventures, a leading global venture capital firm.  We were also awarded a £5m grant from the RBS Capability and Innovation Fund last year to help power our growth with a focus on expansion into the US and a further £2.5m this year from the same fund to invest in the development of our product.

What you will be doing

Our Solutions team manage all aspects of the technical relationship with our rapidly growing portfolio of clients. As a respected technical and product expert, you will draw on your client facing skills and technical knowledge to help clients successfully adopt Codat’s products.

Partnering with our commercial team during the pre-sales process you’ll demonstrate the value of Codat to prospective clients and develop a complete understanding of their business needs. You’ll be responsible for building solution proposals to best solve their requirements, proactively overcome technical objections and gather client feedback and feature requests.

Post-sales, throughout implementation you’ll develop relationships with technology stakeholders to understand their processes and goals. You’ll provide technical guidance and best practices to help clients accelerate their journey to integrate with our platform and optimize their business processes to ensure they continue to derive the maximum value from Codat.

Responsibilities

  • Work closely with clients to understand their business requirements to help design solutions to ensure they get the most value from our platform
  • Become a recognised expert in our product offering and develop sector expertise to ensure we are always promoting the best solutions
  • Use your previous technical experience to answer technical implementation questions, test out proposed solutions via our API and help clients troubleshoot integrations alongside our Support team
  • Confident presenting and leading demos, user training and workshops to both business and technical stakeholders
  • Own the creation of technical documentation including solution proposals and guides to ensure our clients have clarity on how to use and implement Codat
  • Capture client feedback, feature enhancements and priorities – partnering with our Product and Engineering teams to consult, track and manage delivery and client communication
  • Excellent time management and organization skills to manage multiple clients
  • Own and manage the client lifecycle from onboarding to go live
  • Develop and maintain long-term relationships with our clients to ensure visibility of their business priorities and continuously advocate Codat’s value proposition

Our values

No matter what we are doing, whether we’re speaking to customers, partners or to each other, we try at all times to live by our values:

Useful

We believe in delivering technology that solves real problems for real businesses. We have a real want to do the stuff that isn't always sexy but makes a difference.

United

We believe that the people in the best teams push and enable each other to excel. We have each other’s back - when things go wrong, there isn't blame, we work together to fix it. We embrace differences of opinion to end up with an even better outcome - not letting our egos win.

Unstoppable

We believe that constant drive towards a single, clearly stated goal is the primary method of building great things. We are biased towards action - our decisions are informed and then we act. There is no such thing as a hard problem - it is how we outperform others.

What excites us

  • Strong verbal/written communication and presentation skills, including the ability to effectively communicate with both business and technical teams
  • Attention to detail and excellent problem-solving skills, with a focus on translating business requirements into technology solutions
  • Experience capturing and developing client requirements and creating supporting documentation and process flows
  • Self-motivated to work with and learn about new technologies and business sectors
  • Excellent time management and organization skills to manage multiple clients
  • Bachelors degree in a technical subject or equivalent work experience
  • 5+ years in a customer facing role across technical account management, solutions engineering, project management and/or business analysis
  • Technical experience in Accounting, Finance, Payment or Commerce sectors is beneficial

 

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