Strategic Account Manager

What we do at Codat

Our mission is to make life easier for the lifeblood of economies globally; small and medium-sized businesses. Codat is a universal API for consented business financial data, powering the next generation of products and services for this historically underserved market.  
We have offices in London, New York, Sydney, and a San Francisco office will be opening soon. We are a privately held company and have recently closed our Series B, being funded by Index Ventures, Tiger Global, American Express, PayPal and a line-up of world-class angel investors.
We live by our values of being united as a single team, building a product that is useful to our clients and their customers alike, with a focus and urgency that makes us unstoppable.

What you will be doing

As Strategic Account Manager you’ll be focused on our most complex clients, contributing to the success and scale of Codat by working closely with the world’s largest and most successful banks, insurers and technology companies to ensure they are maximising the value of Codat’s technology within their businesses.

Codat’s strategic clients have complex needs and multiple stakeholders, requiring a unique and personalised approach to championing usage by providing technical and product expertise in the post-sales process. This role is ideal for an individual with experience in navigating large scale organizations, considers themselves a self-starter who will thrive in an entrepreneurial, fast-paced environment.

Your relationship with our clients will begin in the later stages of sales to ensure a seamless transition, including providing guidance and advise throughout and ensure clear actions plans are in place. From contract signature you will be responsible for ensuring their success and happiness with the Codat solution and promoting awareness and understanding of Codat within their organisation, while working closely with our sales organisation to identify further opportunities to integrate Codat and add value within their business.

Given the different industries our enterprise clients operate in, the ability to become an expert in how small business financial data can be used in multiple sectors will be essential.

Responsibilities

  • Act as the clients champion, developing a detailed understanding of our product and new features to present to our clients, to ensure they achieve the greatest possible value from Codat’s technology
  • Enable and support our implementation team throughout the implementation process, to ensure an efficient and successful launch, working closely to remove any blockers
  • Help our clients develop and deliver effective go-to-market plans with support from our marketing team
  • Coordination of cross functional teams, including support, engineering and delivery, to ensure issues are resolved efficiently
  • Share client feedback, with important business context, to our product team to drive our roadmap
  • Build and foster long term relationships with stakeholders to understand their changing plans, pain points and future priorities that are of relevance to Codat
  • Work closely with our commercial team to identify and enable new opportunities, develop tailored and engaging business review and ensure seamless renewal process

Our values

No matter what we’re doing - whether we’re speaking to customers, partners or to each other - we live by our values.

We believe in delivering useful technology that solves real problems for real businesses.  We have a real want to do the stuff that isn't always “cool” but makes a difference.

We believe that the people in the best teams push and enable each other to excel.  We’re united when we have each other’s backs - when something goes wrong, we don’t blame, we work together to fix it.  We embrace differences of opinion to end up with better outcomes.  We don’t let our egos win.

We believe that an unstoppable drive towards a single, clearly stated goal is the best way to build great things.  We are biased towards action - we make informed decisions and then we act.  There is no such thing as an impossible problem, just a great challenge to sink our teeth into.

What excites us

  • Significant experience working with stakeholders in large global organisations
  • Experience managing client relationships independently and executing technical strategies to make clients successful with new technologies, with the ability to overcome objections and build rapport with difficult clients
  • Excellent project management and communication skills with a strong ability to deliver technical concepts to both business and technical audiences, simplifying complexities in a concise / clear manner
  • Self-starter who takes initiative and possess strong troubleshooting skills with an ability to use deductive and inductive reasoning to guide clients through complex or escalated issues
  • Ability to coordinate cross-functionally with different teams, levels of seniority, and influence to deliver results, sensitive to competing priorities
  • Ability to work under pressure, deadlines and navigate unexpected roadblocks with a client-first attitude and a strong sense of empathy
  • Familiarity with fintechs, SaaS, APIs, technical concepts or experience in Codat’s key markets of lending, payments or commerce is beneficial

 

If you are excited about applying for this role but aren't certain you meet 100% of the criteria, we'd still love to hear from you

Apply